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Car Dealerships Discover the Key to Luxurious Customer Service
Higher State Technology, a managed IT service provider, helped two major regional Lexus dealerships implement DocuWare. The dealerships gained total control of their data and reconfigured their filing rooms into luxurious spaces that improved the waiting experience for their customers. They digitized documents including vehicle sales documents, repair orders and more to allow staff from both locations to have quick immediate access to customer information. As a result, they were able to improve records management, efficiency and customer service.
“Customer service is the number one focus at both Lexus locations and is a high value target for the dealership. We’ve reduced human error through digitization and electronic workflow and have found that any improvement in efficiency and accuracy ripples out and positively impacts customer service.”