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Assessing Document Management’s Value
An Arkansas County Assessor implemented DocuWare and gained an electronic workflow that reduced a document’s processing time by 28 days. Their county Treasury Department now has more time to process tax bills, and the county’s cash flow has improved. New transparent processes facilitate employee accountability and have reduced errors. In addition, customer service is more efficient since all documents are digitally stored in one easy to search archive.
“We operate on a crawl, walk, run mindset and it was very important to us to take things slowly in the beginning in order to successfully and easily rollout DocuWare. This approach worked very well enabling us to roll out DocuWare without any operation interruptions. DocuWare’s biggest benefits are two fold: employee accountability and faster processing time. Both have made a huge impact in our office by giving our staff the motivation and ability to do their jobs well.”