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Improving Customer Service
MPP Company, the extended warranty subsidiary of Van Enterprises, a large automotive dealership group, is using DocuWare to electronically route documents and enhance the accessibility of business-critical information. The solution has resulted in secure information, automated workflow, better cash management, and exceptional customer service.
“The biggest benefit for our dealers is the increased turnaround time for claim payments to repair facilities. Since we implemented DocuWare, our payables turnaround time has been cut in half. Our dealers love that we’ve been able to provide better service by excelling beyond their expectations!”