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Car Dealership Improves Customer Service by Streamlining Business Processes
Moritz of Fort Worth, a large car dealership, implemented DocuWare to simplify their work processes, bringing transparency to repair orders and the processing of warranty claims. Consolidating paperwork from four locations to one digital archive improved customer service, increased efficiency and strengthened document retention standards, shielding the company from fines for missing documents during an audit.
“Once we digitized our repair paperwork, we completely eliminated one file room and have used that space to expand our waiting room. Bigger, nicer waiting rooms improve the customer experience. Pair this with the our ability to track long service issues and access complete vehicle information from any one of our three Kia locations has made customer service rise to new levels. Internally, our warranty audits are stress free. We know every document will be in our system and nothing will be missing. This shields us from large fines for missing documentation.”