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Promoting Progressive Business Practices
Canadian promotional product company implemented DocuWare and was able to digitize and streamline their sales order process, improving customer service with quicker order placement and seamless information flow between departments. They realized a Return on Investment in less than one year and management sees the value of having real-time transparent access to orders, the ability to manage workloads, and improving the productivity of their staff. They can’t imagine their workflow without DocuWare.
“Overall, the number of documents we print has been reduced by 90% as electronic processes have been put in place. More significant than our cost or environmental savings is our ability to ensure orders are being processed in a timely manner and accounts payable invoices are being processed efficiently. Our Return on Investment was achieved in less than one year, but we saw immediate improvement in our customer service with our new ability to quickly place orders and address issues that may arise. DocuWare gave us real-time transparent processes and seamless information flow between departments. We are very happy with DocuWare and couldn’t live without it.”