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On-boarding High Volume of Employees with Ease

National hospitality staffing company, LGC Hospitality, implemented DocuWare Cloud to digitize and streamline their onboarding workflow, making the process simpler for both the applicant and staff.

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“DocuWare has significantly impacted our business and streamlined our processes. Our on-boarding procedure is considerably easier and quicker for both applicants and staff and the use of online web forms results in complete, accurate information. On a corporate level, we have access to all the documents from each of our 26 locations, smoothing our audit process and improving our efficiency. DocuWare has helped us moved our business into the modern age and allowed us to better serve our clients.”

Rachel Martin
VP of Operations

Company Info

Company Name: 
LGC Hospitality
Country: 
USA
Industry: 
Service Provider
Application: 
Company-Wide, 
Personnel Files, 
Records Management, 
Remote Users
Add-on Module: 
DocuWare Cloud

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Innovative Technology Improves Higher Education Staff and Student Experience

Tillamook Bay Community College rolled out DocuWare to the entire college in order to provide faculty and staff with easy access to information to facilitate advising and streamline the registration process for students. The higher ed institution was also able to utilize DocuWare to collaborate with instructors and develop standardized curriculum and teaching guidelines.

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“One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation ‘ramp-up’ approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information.”

Ray Hoyt
Title III Project Director

Company Info

Company Name: 
Tillamook Bay Community College
Country: 
USA
Industry: 
Education
Application: 
Accounts Payable / Accounts Receivable, 
Company-Wide, 
Donor Records, 
Electronic Workflow, 
Marketing / Public Relations, 
Personnel Files, 
Project Management, 
Student Records
Add-on Module: 
DocuWare Import, 
Smart Connect

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Remote Employees Drive Accounting Processes at Car Dealership

Home Run Auto Group implemented DocuWare to consolidate its accounting staff spread among 27 dealerships into a remote, cohesive 16-person corporate department all individually working from home. The company reduced printing and personnel costs but more importantly, gained the ability to reassign workloads based on processes, not location, resulting in increased efficiency.

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“Once we moved to a digital workflow we realized some of our processes were not very efficient. DocuWare had the flexibility we craved that allowed us to easily change our workflow and simplify tasks for our employees.”

Justin Fehrman
Chief Financial Officer

Company Info

Company Name: 
Home Run Auto Group
Country: 
USA
Industry: 
Retail / Wholesale
Application: 
Accounts Payable / Accounts Receivable, 
Company-Wide, 
Customer Service, 
Electronic Workflow, 
Order processing, 
Personnel Files, 
Records Management, 
Remote Users, 
Sales Orders, 
Service Records
Add-on Module: 
Autoindex, 
Barcode & Forms, 
Connect to Outlook, 
DocuWare Import, 
Smart Connect, 
Task Manager

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Car Dealership Improves Customer Service by Streamlining Business Processes

Moritz of Fort Worth, a large car dealership, implemented DocuWare to simplify their work processes, bringing transparency to repair orders and the processing of warranty claims. Consolidating paperwork from four locations to one digital archive improved customer service, increased efficiency and strengthened document retention standards, shielding the company from fines for missing documents during an audit.

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“Once we digitized our repair paperwork, we completely eliminated one file room and have used that space to expand our waiting room. Bigger, nicer waiting rooms improve the customer experience. Pair this with the our ability to track long service issues and access complete vehicle information from any one of our three Kia locations has made customer service rise to new levels. Internally, our warranty audits are stress free. We know every document will be in our system and nothing will be missing. This shields us from large fines for missing documentation.”

Jeff Robinson
Fixed Operations Director

Company Info

Company Name: 
Moritz of Fort Worth
Country: 
USA
Industry: 
Retail / Wholesale
Application: 
Accounts Payable / Accounts Receivable, 
Company-Wide, 
Customer Service, 
Records Management, 
Sales Orders, 
Service Records
Add-on Module: 
Smart Connect, 
Intelligent Indexing

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Faster Forward with Efficient Document Management

The city of Singapore is booming and now home to more than five million people. Many of those working in this busy metropolis are dependent on public transportation every day. But where buses and subways don‘t go, that’s when Kim Transport Solutions takes over. This young company is now moving even faster thanks to their document management system (DMS), which centrally archives all order documents and serves them up at the push of a button.

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Company Info

Country: 
Singapore
Industry: 
Transportation / Logistics
Application: 
Order Management / Customer Service, 
General Administration

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Insuring Correct Information

Arkansas-based title company, Community Title & Escrow, uses DocuWare to manage and store their vast database of property records. The solution allowed them to grow their business to 3 additional counties by giving employees shared access to one database of information. By reducing their turnaround time to under 48 hours, the company gained a huge competitive advantage. Secure document management also streamlined regulation compliance and the completion of audits.

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“If we were still manually indexing information in tract books, we would not be able to keep up with the volume of information we receive. With DocuWare in place, we’ve expanded our business and reassigned two-thirds of Title department employees to other departments. DocuWare has improved our efficiency and allows us to effortlessly keep up with volume of documents we receive from the courthouses to add to our database.”

Van Winton
President and Owner of Community Title & Escrow

Company Info

Company Name: 
Community Title & Escrow
Country: 
USA
Industry: 
Finance/Banking/Insurance
Application: 
Company-Wide, 
Electronic Workflow, 
Property Records, 
Records Management, 
Reports

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Quick & Accurate Approvals

The optadata group uses innovative solutions to relieve healthcare providers of their bureaucratic and administrative tasks. For their own financial accounting, this family business employing more than 1800 people throughout Germany, has a document management system to ensure transparency and speedy invoice approval.

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"Through the use of a DMS and integration of the system into our accounting department, we have already been able to significantly streamline our incoming invoice process. Ever since, we keep discovering other application fields that will also benefit from the DMS system."

Benedikt Steffen, Michael Gelhard
Director, Project Manager - Accounting

Company Info

Country: 
Germany
Industry: 
Service Provider
Application: 
Accounting, 
Accounts Payable / Accounts Receivable, 
Company-Wide, 
Customer Service, 
Email, 
Purchase Orders
Add-on Module: 
Autoindex, 
Barcode & Forms, 
DocuWare Import, 
DocuWare Mobile, 
Workflow Manager, 
Intelligent Indexing

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Turbo-Charged with Integrated DMS

Even before the end of the last century, the Dutch part of the international Munters Group started digitizing all their order documents to ensure quick and secure access. By expanding into fully automated document workflows, the company was able to take a second step and further increase the efficiency of their internal business processes.

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"Moving from a pure archive solution to an integrated workflow-based document management system has been an incredible improvement for our organization. As a result, we have significantly improved processing times and the quality of service provided by our group."

Bert van Os
Operations Manager, HB Munters Group

Company Info

Country: 
Netherlands
Industry: 
Manufacturing
Application: 
Accounting, 
Company-Wide, 
Accounts Payable / Accounts Receivable, 
Sales Orders, 
Customer Service, 
Email, 
Human Resources, 
Order processing, 
Personnel Files, 
Purchase Orders
Add-on Module: 
Autoindex, 
Barcode & Forms, 
Connect to Outlook, 
DocuWare Import, 
DocuWare Mobile, 
Task Manager

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Rawlings Sporting Goods Scores Big with Cloud Document Management

Rawlings Sporting Goods implemented DocuWare Cloud to improve information sharing and communication with its vendors worldwide. Since implementing this cloud document management solution, the company sped up its production through business process automation, raised the quality of customer interactions, and improved customer service and vendor relations.

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“The relationship with our vendors has improved because we now have a consistent and reliable way to communicate order information. We’ve found that better vendor relationships support better customer service.”

Sally Vandegrift Yeast
Vice President, Customer Experience & Analytics

Company Info

Company Name: 
Rawlings Sporting Goods
Country: 
USA
Industry: 
Manufacturing
Application: 
Manufacturing, 
Order processing, 
Production Records, 
Records Management, 
Sales Orders, 
Shipping & Receiving
Add-on Module: 
DocuWare Cloud

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Promoting Progressive Business Practices

Canadian promotional product company implemented DocuWare and was able to digitize and streamline their sales order process, improving customer service with quicker order placement and seamless information flow between departments. They realized a Return on Investment in less than one year and management sees the value of having real-time transparent access to orders, the ability to manage workloads, and improving the productivity of their staff. They can’t imagine their workflow without DocuWare.

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“Overall, the number of documents we print has been reduced by 90% as electronic processes have been put in place. More significant than our cost or environmental savings is our ability to ensure orders are being processed in a timely manner and accounts payable invoices are being processed efficiently. Our Return on Investment was achieved in less than one year, but we saw immediate improvement in our customer service with our new ability to quickly place orders and address issues that may arise. DocuWare gave us real-time transparent processes and seamless information flow between departments. We are very happy with DocuWare and couldn’t live without it.”

Ian Nicol
Finance Manager

Company Info

Company Name: 
Talbot Marketing
Country: 
Canada
Industry: 
Retail / Wholesale
Application: 
Accounts Payable / Accounts Receivable, 
Company-Wide, 
Electronic Workflow, 
Order processing, 
Sales Orders, 
Shipping & Receiving
Add-on Module: 
Active Import, 
Autoindex, 
Connect to Outlook, 
Connect to Toshiba, 
Smart Connect, 
Task Manager

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