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Coordinated Information Management in Social Services Positively Impacts Families
United Family Services, a nonprofit agency that provides services for juvenile offenders and their families, implemented DocuWare Cloud to manage case files between five offices. Improved information security coupled with quick, easy access to information when needed has provided caseworkers more time to dedicate a higher quality of interaction with their clients. Productivity and accountability has also improved along with a lower stress-level for workers as they keep the goals of their organization in mind.
“I had a case worker take her client to a community college to enroll in school. The client felt very out of his element, so his caseworker took the time to sit with him throughout the entire financial aid process. DocuWare Cloud has lifted a burden for my caseworkers. They always made time for their clients, but now they have the flexibility to really make a difference.”