article outer wrap
Packaging company’s successful switch to paperless accounting boosted productivity and efficiency and led to digitization of production, sales and customer service processes
With over 60 years of experience in the industry and five facilities in New York and Ohio, Jamestown Container designs packaging solutions for a variety of needs. The company supplies consumers with custom-design packaging, ranging from simple brown shipping boxes to creative and colorful options.
"When customers called with questions about their invoices, we would have to go dig through a file cabinet to find that invoice. Now our customer service agents can lookup DocuWare records while still talking to customers on the phone.”