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| Témoignages clients |
| Grâce à Docuware, effectuez une recherche dans notre base de données parmi nos références dans le monde entier. Il vous suffit de sélectionner le secteur ou le produit qui vous intéresse, recherchez une entreprise que vous connaissez ou laissez simplement les champs vierges pour afficher la liste complète de nos références. Quel que soit votre recherche, vous trouverez facilement une information pertinente à votre besoin. |
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| Présentation de cas |
| Sélectionnez dans la liste le cas qui vous intéresse pour obtenir de plus amples informations. |
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| Compagnie Europeenne d‘Assurances |
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Depuis juillet 2007, la Compagnie Européenne
d‘Assurances, basée en France, gère les dossiers de ses clients au sein d’une archive centrale documentaire, ce qui lui a permis d’améliorer considérablement son service client, sa gestion des informations et ses processus de travail.
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France |
| Secteurs: |
Services Financiers / Banque / Assurance |
| Applications: |
Service Commercial
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> Lire l'étude de cas de Compagnie Europeenne d‘Assurances
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| Témoignages clients |
Mohammed Ammari,
responsable du projet de SGD:
En cas de sinistre, nous pouvons désormais fournir immédiatement à nos clients des informations fiables concernant les prestations auxquelles ils ont droit. C’en est fini des délais d’attente et des rappels téléphoniques. Nous améliorons du même coup la satisfaction de notre clientèle et notre compétitivité.
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| BECU - Boeing Employees' Credit Union |
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Boeing Employees’ Credit Union (BECU) started using DocuWare in its Member Care department to improve member service by processing faxed requests in a more efficient and streamlined manner.
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USA |
| Secteurs: |
Services Financiers / Banque / Assurance |
| Applications: |
Service Clients
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> Lire l'étude de cas de BECU - Boeing Employees' Credit Union
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| Témoignages clients |
Debra Gipe,
Member Care Manager:
We’re pleased with the efficiencies and operational improvements that the DocuWare solution has provided.
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| Bromwall Ltd. |
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Insurance Broker Bromwall Ltd. has been securely filing insurance records with DocuWare since 2004. Files can be retrieved with a click of a button, allowing employees to find customer information quickly and error-free.
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UK |
| Secteurs: |
Services Financiers / Banque / Assurance |
| Applications: |
Service Clients, Assurance de la Qualité, Gestion de projet, Utilisateurs mobiles
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> Lire l'étude de cas de Bromwall Ltd.
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| Témoignages clients |
Roy Walton,
Director:
New employees with no document management experience can be converted at minimal training and in a short period of time. The system can save on staff costs by virtue of the fact that fewer can manage a large document load without having to leave their desks and trace files. Our major benefit is that letters & documents can be accessed from anywhere in the world without the necessity of carrying a large file of papers.
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| Suburban General Insurance |
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Commercial and personal insurance agency, Suburban General Insurance, implemented DocuWare and became a paperless office. Reducing annual operating costs by $30,000 and improving billable premiums by $4 million a year, moving to an electronic document management system has solidified the company’s place in this competitive market.
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USA |
| Secteurs: |
Services Financiers / Banque / Assurance |
| Applications: |
Gestion des archives
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> Lire l'étude de cas de Suburban General Insurance
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| Témoignages clients |
Fred DeBonis,
Vice President of Operations:
"It’s now a joy to come into the office. Employee stress levels are down and it’s changed the entire mood at work. We’ve freed up so much time that we can now really concentrate on the sales end of our business versus the service side. I’m very happy that we’ve reached this goal! Because we’ve had more time and effort to dedicate toward sales, we’ve increased our billable premiums by $3-4 million with only two years of effort – DocuWare is a big factor in this success. This product has been a God send."
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| Sigma |
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Sigma Financial, headquartered in Ann Arbor, Michigan, is a premier full service financial broker dealer. Established in 1983, Sigma’s corporate office employs 90 people and through a joint venture with Midland National Life Insurance they boast a network of over 1400 independent representatives located in 48 states. Sigma sells a broad assortment of financial products ranging from traditional brokerage accounts to financial planning services to disability insurance.
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USA |
| Secteurs: |
Services Financiers / Banque / Assurance |
| Applications: |
Service Clients, Service Commercial, Etendu à l'ensemble de l'entreprise, Workflow
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> Lire l'étude de cas de Sigma
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| Témoignages clients |
Terry DeLongchamp,
IT Director Sigma Financial:
“... I knew we needed an electronic document solution for the long term, but I didn’t want to invest in a product, only to have it be outdated tomorrow. I needed to find a solution that could grow with our company.”
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| Mann Mortgage |
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Since implementing DocuWare, Mann Mortgage increased loan processing capacity by 25% without adding employees, boosting revenue and profits. The company was also able to eliminate $60,000 a year in document processing costs by storing loan files digitally. Reduced document retrieval time allows Mann’s employees to focus on their core competencies, instead of mundane tasks, increasing job satisfaction and lowering employee turnover costs. The solution has also streamlined operations at three loan processing centers into one seamless system and helped the company be more efficient and serve its customers better.
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| Pays: |
USA |
| Secteurs: |
Services Financiers / Banque / Assurance |
| Applications: |
Comptabilité, Utilisateurs mobiles
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> Lire l'étude de cas de Mann Mortgage
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| Témoignages clients |
Julie Krause,
Vice President:
“DocuWare is great. Our employees no longer need to spend, what amounted to hours, hunting for information or pulling files. The only problem we have now is getting used to not having all the paper lying around. The time DocuWare has saved us can be redirected into processing more loans and providing our customers with better service.”
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| GE Capital Bank |
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Accessing important documents from paper archives is a thing of the past. Today, GE Capital bank is saving the costs of retrieving credit-related documents. Search time has been reduced from 24 hours to just a few seconds, thanks to the integrated document management software provided by DocuWare.
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Poland |
| Secteurs: |
Services Financiers / Banque / Assurance |
| Applications: |
Service Clients
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> Lire l'étude de cas de GE Capital Bank
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| Témoignages clients |
Slawomir Stasiak,
Manager, Process Management Team Operations Planning & Development:
“Thanks to the DocuWare solution, retrieval time has been reduced from up to 24 hours to just a few seconds. The cost of retrieval has dropped as well. Archived documents can be shared, and a workflow system can be built up at a later point in time.“
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| Mobil Oil Company Health Insurance Fund |
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Since 1999, the company health insurance fund for Mobil Oil has been growing excessively. In order to live up to the principle of a lean administration, the insurance fund decided to implement a document management system and introduced a digital signature process to accompany the electronic filing.
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Germany |
| Secteurs: |
Services Financiers / Banque / Assurance |
| Applications: |
Comptabilité, Service Clients, Etendu à l'ensemble de l'entreprise
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> Lire l'étude de cas de Mobil Oil Company Health Insurance Fund
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| Témoignages clients |
André Bernhorst,
Director IT Service:
"Before, we used to have one manual filing cabinet on each floor - it would not have been possible to keep up with our old system with the growth we are experiencing. Today we need the space for new employees. DocuWare makes this possible."
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