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| Customers |
| Run a worldwide search for reference applications in our database with DocuWare software. Simply select the industry you are interested in or a product; search for firms you know, or just leave all fields unselected and view the entire collection. Whatever you decide on, you'll always find something suitable. |
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| Showcase |
| Choose directly from this list the case study that you want to get more information about. |
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| Butterfield Private Bank |
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Butterfield Private Bank is part of the Butterfield Bank Group,
a full service community bank and a provider of specialized
offshore financial services to High Net Worth Individuals (HNWI) worldwide.
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| Country: |
United Kingdom |
| Industry: |
Finance/Banking/Insurance |
| Application: |
Records Management
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> Read the case study about Butterfield Private Bank
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| Testimonial |
Greg Wilson,
Head of Records Manangement:
„There is definitely a better quality of service now because employees have information at their fingertips and the further we move the better it gets.“
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| BECU - Boeing Employees' Credit Union |
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Boeing Employees’ Credit Union (BECU) started using DocuWare in its Member Care department to improve member service by processing faxed requests in a more efficient and streamlined manner.
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| Country: |
USA |
| Industry: |
Finance/Banking/Insurance |
| Application: |
Customer Services
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> Read the case study about BECU - Boeing Employees' Credit Union
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| Testimonial |
Debra Gipe,
Member Care Manager:
We’re pleased with the efficiencies and operational improvements that the DocuWare solution has provided.
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| A.B.S. Global Factoring |
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A.B.S. Global Factoring purchases receivables from both domestic and foreign companies, turning these amounts into cashflow for their clients. This financial services firm has a client base of about 100 mid-sized companies, whose debt recovery needs encompass approx. 60,000 receivables. Thanks to Integrated Document Management, their clients can always stay current on the status of their receivables with a few clicks of a mouse.
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| Country: |
Germany |
| Industry: |
Finance/Banking/Insurance |
| Application: |
Accounting, Controlling, Customer Services
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> Read the case study about A.B.S. Global Factoring
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| Testimonial |
Helmut Braun,
IT & Organization Director:
From the day the company was founded, we knew that we wanted to eliminate our paper archive – otherwise we would have needed to plan for as much storage space as for the rest of our offices. But we also quickly benefited by reducing personnel costs. And every day we are saving about 1000 € in mailing expenses.
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| Mengali Accountancy |
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Mengali Accountancy, an environmentally conscious accounting firm in Northern California, implemented DocuWare to streamline their work processes and become a paperless office. Since implementing the solution, the firm has improved employee accountability, gained valuable tools for monitoring its workflow, streamlined audits and strengthened its bottom line, while preserving ecology and eliminating paper usage
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| Country: |
USA |
| Industry: |
Finance/Banking/Insurance |
| Application: |
Accounting, Customer Services, Corporate-wide, Records Management, Workflow
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> Read the case study about Mengali Accountancy
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| Testimonial |
Renee Mengali,
Prinicpal and Owner:
My employees and I really like the electronic stamp feature. We can capture our internal communications and processes using stamps on a digital layer while still preserving the integrity of the original document:
a feature we find very useful during audits.
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| Bromwall Ltd. |
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Insurance Broker Bromwall Ltd. has been securely filing insurance records with DocuWare since 2004. Files can be retrieved with a click of a button, allowing employees to find customer information quickly and error-free.
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| Country: |
UK |
| Industry: |
Finance/Banking/Insurance |
| Application: |
Customer Services, Quality Assurance, Project Management, Remote Locations and Mobile Users
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> Read the case study about Bromwall Ltd.
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| Testimonial |
Roy Walton,
Director:
New employees with no document management experience can be converted at minimal training and in a short period of time. The system can save on staff costs by virtue of the fact that fewer can manage a large document load without having to leave their desks and trace files. Our major benefit is that letters & documents can be accessed from anywhere in the world without the necessity of carrying a large file of papers.
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| Suburban General Insurance |
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Commercial and personal insurance agency, Suburban General Insurance, implemented DocuWare and became a paperless office. Reducing annual operating costs by $30,000 and improving billable premiums by $4 million a year, moving to an electronic document management system has solidified the company’s place in this competitive market.
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| Country: |
USA |
| Industry: |
Finance/Banking/Insurance |
| Application: |
Records Management
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> Read the case study about Suburban General Insurance
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| Testimonial |
Fred DeBonis,
Vice President of Operations:
"It’s now a joy to come into the office. Employee stress levels are down and it’s changed the entire mood at work. We’ve freed up so much time that we can now really concentrate on the sales end of our business versus the service side. I’m very happy that we’ve reached this goal! Because we’ve had more time and effort to dedicate toward sales, we’ve increased our billable premiums by $3-4 million with only two years of effort – DocuWare is a big factor in this success. This product has been a God send."
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| Sigma |
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Sigma Financial, headquartered in Ann Arbor, Michigan, is a premier full service financial broker dealer. Established in 1983, Sigma’s corporate office employs 90 people and through a joint venture with Midland National Life Insurance they boast a network of over 1400 independent representatives located in 48 states. Sigma sells a broad assortment of financial products ranging from traditional brokerage accounts to financial planning services to disability insurance.
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| Country: |
USA |
| Industry: |
Finance/Banking/Insurance |
| Application: |
Customer Services, Sales, Corporate-wide, Workflow
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> Read the case study about Sigma
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| Testimonial |
Terry DeLongchamp,
IT Director Sigma Financial:
“... I knew we needed an electronic document solution for the long term, but I didn’t want to invest in a product, only to have it be outdated tomorrow. I needed to find a solution that could grow with our company.”
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| Mann Mortgage |
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Since implementing DocuWare, Mann Mortgage increased loan processing capacity by 25% without adding employees, boosting revenue and profits. The company was also able to eliminate $60,000 a year in document processing costs by storing loan files digitally. Reduced document retrieval time allows Mann’s employees to focus on their core competencies, instead of mundane tasks, increasing job satisfaction and lowering employee turnover costs. The solution has also streamlined operations at three loan processing centers into one seamless system and helped the company be more efficient and serve its customers better.
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| Country: |
USA |
| Industry: |
Finance/Banking/Insurance |
| Application: |
Accounting, Remote Locations and Mobile Users
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> Read the case study about Mann Mortgage
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| Testimonial |
Julie Krause,
Vice President:
“DocuWare is great. Our employees no longer need to spend, what amounted to hours, hunting for information or pulling files. The only problem we have now is getting used to not having all the paper lying around. The time DocuWare has saved us can be redirected into processing more loans and providing our customers with better service.”
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| GE Capital Bank |
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Accessing important documents from paper archives is a thing of the past. Today, GE Capital bank is saving the costs of retrieving credit-related documents. Search time has been reduced from 24 hours to just a few seconds, thanks to the integrated document management software provided by DocuWare.
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| Country: |
Poland |
| Industry: |
Finance/Banking/Insurance |
| Application: |
Customer Services
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> Read the case study about GE Capital Bank
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| Testimonial |
Slawomir Stasiak,
Manager, Process Management Team Operations Planning & Development:
“Thanks to the DocuWare solution, retrieval time has been reduced from up to 24 hours to just a few seconds. The cost of retrieval has dropped as well. Archived documents can be shared, and a workflow system can be built up at a later point in time.“
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| Mobil Oil Company Health Insurance Fund |
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Since 1999, the company health insurance fund for Mobil Oil has been growing excessively. In order to live up to the principle of a lean administration, the insurance fund decided to implement a document management system and introduced a digital signature process to accompany the electronic filing.
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| Country: |
Germany |
| Industry: |
Finance/Banking/Insurance |
| Application: |
Accounting, Customer Services, Corporate-wide
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> Read the case study about Mobil Oil Company Health Insurance Fund
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| Testimonial |
André Bernhorst,
Director IT Service:
"Before, we used to have one manual filing cabinet on each floor - it would not have been possible to keep up with our old system with the growth we are experiencing. Today we need the space for new employees. DocuWare makes this possible."
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