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| Customers |
| Run a worldwide search for reference applications in our database with DocuWare software. Simply select the industry you are interested in or a product; search for firms you know, or just leave all fields unselected and view the entire collection. Whatever you decide on, you'll always find something suitable. |
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| Showcase |
| Choose directly from this list the case study that you want to get more information about. |
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| MPP Company (Van Enterprises Subsidiary) |
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MPP Company, the extended warranty subsidiary of Van Enterprises, a large automotive dealership group, is using DocuWare to electronically route documents and enhance the accessibility of business-critical information. The solution has resulted in secure information, automated workflow, better cash management, and exceptional customer service.
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| Industry: |
Distribution |
| Application: |
Accounting, Customer Services, Workflow
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> Read the case study about MPP Company (Van Enterprises Subsidiary)
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| Testimonial |
Josh Earnest,
Payables Manager, MPP Company:
“The biggest benefit for our dealers is the increased turnaround time for claim payments to repair facilities. Since we implemented DocuWare, our payables turnaround time has been cut in half. Our dealers love that we’ve been able to provide better service by excelling beyond their expectations!”
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| Moritz BMW |
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Luxury car dealership, Moritz BMW, Cadillac and MINI Cooper, implemented DocuWare to manage its BMW Service department. Aside from reducing paper use and storage, quick access to information is driving the improvement in customer service and impacting the bottom line.
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USA |
| Industry: |
Distribution |
| Application: |
Accounting, Customer Services
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> Read the case study about Moritz BMW
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| The News Group |
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By installing a basic DocuWare system, The News Group Central Division is experiencing dramatic results as they are now able to handle their increasing growth rate without adding additional personnel.
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USA |
| Industry: |
Distribution |
| Application: |
Accounting, Controlling, Customer Services, Logistics, Records Management
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> Read the case study about The News Group
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| Testimonial |
Gary Korn,
Controller:
If we have an unpaid invoice, we can immediately access the DocuWare system to locate a copy of the signed proof of delivery and begin the collection process. With DocuWare in place, even if the paper invoice gets misplaced, we can still invoice the customer based on the originally produced invoice. This has increased the annual sales revenue!
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| Fletcher Jones Mercedes-Benz |
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The largest Mercedes-Benz dealer in the USA, Fletcher Jones Mercedes-Benz, is using DocuWare to store car sales documentation and repair orders. Improved access to information allows FJMB to provide superior customer service and simplify internal document management practices, all while reducing costs by over $40,000 annually.
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USA |
| Industry: |
Distribution |
| Application: |
Customer Services, Sales
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> Read the case study about Fletcher Jones Mercedes-Benz
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| Testimonial |
Wayne Fitkin,
IT Director:
There is so much capability within DocuWare.
It is an incredible product. Not only did we
eliminate the filing room, but we are better
managing our business processes, increasing
profitability and looking to expand the solution
enterprise wide.
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| Krispy Kreme |
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Famous doughnut maker, Krispy Kreme, is using DocuWare to improve the accessibility and security of accounts payable, accounts receivable and human resource documents. Productivity has increased, A/R collection times have improved and accounting information is securely stored, ready for future access, when needed. Additionally, store managers will have online self-serve access to selected HR documents.
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USA |
| Industry: |
Distribution |
| Application: |
Accounting, Human Resources, Workflow
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> Read the case study about Krispy Kreme
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| Testimonial |
Michael Kane,
Director of IT:
“We’re in the doughnut business - not in the document management business. DocuWare is so simple and easy to use that it allows us to stay focused on what we do best. The software gives our staff the tools they need to work efficiently, which has resulted in improvements in our collection times, cash flow and document security.”
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| Blackwell's Book Services |
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Over 1500 invoices and 12,000 orders a month are now scanned and automatically indexed in DocuWare at Blackwell’s Book Services, an international academic book distributor. This saved the company 2,000 plus man-hours a year and created an indispensable new data base used to significantly improve customer service and reduce overhead costs, allowing Blackwell’s to remain a leader in book selling. Return on investment savings were reached within the first year of operation.
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USA |
| Industry: |
Distribution |
| Application: |
Accounting, Customer Services, Sales, Remote Locations and Mobile Users
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> Read the case study about Blackwell's Book Services
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| Testimonial |
Scott Pakel,
Operations Accounting Manager:
“Our documents contain a lot of information. Significantly more people access these documents now, than when we were using microfiche. Accessing information is so easy.”
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| AVON Cosmetics |
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Since 1886, AVON consultants have been selling beauty products. They are now the largest direct marketer in this field, with representatives working in 143 countries around the world. One of these successful locations is Portugal, where more than 20,000 consultants are helping over 3.6 million customers look their best.
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Portugal |
| Industry: |
Distribution |
| Application: |
Accounting, Sales, Corporate-wide
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> Read the case study about AVON Cosmetics
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| IKEA Austria |
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Continuing to work with paper documents meant that IKEA Austria would have had to enlarge their office space substantially. Instead, IKEA Austria began electronically filing its accounting department's documents with DocuWare. Numerous invoices from 120,000 regular customers are scanned locally in each of the five Austrian stores and transferred electronically for processing to the central accounting office in Wiener Neudorf.
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Austria |
| Industry: |
Distribution |
| Application: |
Accounting
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> Read the case study about IKEA Austria
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| Testimonial |
Mag. Rudolf Bubich,
Director of Accounting:
"Filing our documents electronically made it possible to reduce the costs for our archive by more than 90 per cent. The easy operation and the constant access to all invoices save us immense amounts of time and money. The fast acceptance by employees in various departments such as sales, human resources and accounting proves that our decision to implement DocuWare was right."
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| American Food Service |
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Wholesale food distributor, American Foodservice, has successfully used DocuWare to improve productivity and manage the 500 proof of delivery invoices it receives daily.
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| Country: |
USA |
| Industry: |
Distribution |
| Application: |
Accounting, Customer Services
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> Read the case study about American Food Service
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| Testimonial |
Steve Accurso,
Vice President of Finance:
With DocuWare, American Foodservice was able to accomplish what it had set out to do. "We have grown our business without adding staff and that was our ultimate objective. DocuWare has helped us achieve this goal."
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