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Advantage Credit, Inc.
Advantage Credit, Inc. Credit-reporting business moves from an office-based to a paperless remote business model, resulting in productivity gains of 50% and improving employee retention by 100%.
Country: USA 
Industry: Finance/Banking/Insurance 
Application: Accounting, Controlling, Customer Services, Corporate-wide  
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Based in Colorado, Advantage Credit, Inc., (ACI) provides credit-reporting services to mortgage lenders, brokers, banks, home equity lenders and others in the mortgage industry. Services offered include credit reporting, customer training, fraud alerts, identity theft recovery, credit analysis, bi-lingual service and more. ACI’s highly trained staff of 16 reviewed and processed sensitive customer information using primarily paper documents. Intensive paper-based work processes did not allow the company to offer any type of job flexibility benefits. After a decade in the credit-reporting services business, Don Unger, President of ACI, started seeing an alarming trend of employee turnover as his workforce matured. He realized that if he could allow his employees to work at home, he could offer them more flexibility with their schedules, and thereby retain his well-cultivated company assets. After much thought, he came to the conclusion that transitioning to a remote business model would deliver him the best of all worlds.

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The Task
Transition to a remote business model
Reduce employee turnover
Improve information sharing & security
Increase employee productivity
Complete Case Study
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