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| Customer Solution Profiles |
| You can search by Industry, Application or Add-On Modules. To see all of our customer references, click on the dropdown arrow under “Company”. |
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| Showcase |
| Choose directly from this list the case study that you want to get more information about. |
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| The Biggest Loser Resorts |
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 Well known fitness and wellness resort adopts DocuWare electronic workflow to streamline accounting processes from three locations. Transparent work processes empower staff and give management useful tools to increase efficiency.
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| Country: |
USA |
| Industry: |
Service |
| Application: |
Accounting, Human Resources, Remote Locations and Mobile Users, Workflow
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> Read the case study about The Biggest Loser Resorts
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| Testimonial |
Lance Bunnell, ,
CFO, The Biggest Loser Resorts:
"With the Malibu resort opening up in 2010 and Niagara in 2012, being able to easily approve invoices across three locations and keep our Accounts Payable processes running smoothly was crucial. As we’ve grown, our business model has evolved and our processes needed to change as well. With DocuWare we have been able to update our processes and position ourselves for increased future growth."
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| dhmp |
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 From official correspondence to tax notices and pay slips, right through to certificates of registration and partnership agreements: the tax consultancy and accountancy firm dhmp files all of its client-specific data in a central document pool. Fast access to documents makes staff more efficient.
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| Country: |
Germany |
| Industry: |
Service |
| Application: |
Corporate-wide
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> Read the case study about dhmp
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| Testimonial |
Olaf Meyer,
Partner and Managing Director:
"Our work processes haven't changed at all; they are just much more efficient. A client's information can now be accessed at a click. We've reduced costs without compromising on quality."
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| H&J Martin |
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 Founded in 1839, the Irish family-operated business H & J Martin has evolved into a leading European provider of Facilities Management services. With the introduction of a document management system, H & J Martin emphasizes its values-centric company philosophy: to treat all employees, customers and vendors as true partners.
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| Country: |
Northern Ireland |
| Industry: |
Service |
| Application: |
Accounting, Controlling, Customer Services, Logistics, Purchasing, Quality Assurance, Workflow
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> Read the case study about H&J Martin
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| Testimonial |
James Sterling,
Operations Manager Facilities Management, H & J Martin Ltd.:
"DocuWare boosts the value of our documents by making them quick to access and an integrated part of business processes. Rapid processing of invoices, for example, strengthens our relationships with our partners."
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| Maryland Management Company |
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 This property management company implemented DocuWare in order to speed the distribution of information between its corporate office and apartment communities. Today, application processes have been automated and information is transferred electronically, drastically reducing the use of courier services and the associated costs and waiting time.
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| Country: |
USA |
| Industry: |
Service |
| Application: |
Accounting, Controlling, Customer Services, Workflow
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> Read the case study about Maryland Management Company
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| Testimonial |
Bill Szczytko,
IT Manager, Maryland Management Company:
“The ability to search our database has made a huge improvement in our efficiency. We’ve eliminated at least 100 hours a month in our Bookkeeping and Credit departments alone. Finding our documents is tremendously easier. DocuWare saves us not only time, but paper and stress as well.“
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| Serviceline |
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 Founded in 1989, Serviceline works closely with the food service industry to regularly maintain kitchen/catering equipment and appliances. The catering equipment is regularly serviced and needs to undergo safety checks according to the UK Health and Safety Council requirements. Serviceline’s expert engineers provide installation, warranty, and emergency service support for all major makes of commercial catering equipment found in establishments like restaurants, hospitals and stadiums.
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| Country: |
UK |
| Industry: |
Service |
| Application: |
Customer Services
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> Read the case study about Serviceline
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| Testimonial |
Steve Elliott,
Chief Executive Officer:
„DocuWare has become the centre of
all activity - we use the documents to
centralise our activities. And while the
initial Cost of Entry for the solution was rather high - not DocuWare, but the
other solutions – it was well worth it.“
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| BUTEC |
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 Staying on top of the latest legal guidelines and pairing the right highly-qualified specialists with a client’s needs – that’s the recipe of success for this IT consultancy. By using a powerful knowledge pool based on DocuWare, BUTEC consultants are able to maximize their time and the quality of information stored in their extensive archive. The result: their customers enjoy the very best in service.
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| Country: |
Germany |
| Industry: |
Service |
| Application: |
Accounting, Customer Services, Human Resources
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> Read the case study about BUTEC
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| Testimonial |
Dr. Thorsten Heinze,
President of BUTEC :
"Thanks to DocuWare, we could significantly enhance our customer service spectrum. If one our clients, for example, needs proof of a granted permission and can’t locate it in their materials, they’ll receive it in an e-mail from us
in less than five minutes."
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| Value Place Hotel Chain |
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 Hotel chain, Value Place, integrated DocuWare with their accounting software to help improve research, analyze profit and loss information and stay profitable, while offering their customers a great value.
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| Country: |
USA |
| Industry: |
Service |
| Application: |
Accounting, Controlling
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> Read the case study about Value Place Hotel Chain
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| Testimonial |
Kendra Vsetecka,
Accounts Payable Manager:
“Implementing DocuWare has streamlined our accounting processes, but its biggest impact is on those outside of the Accounting department. Now our colleagues can have read-only access to accounting documentation, they can do their own cost research and have been empowered with self-serve access to the information they need to improve our company.”
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| A1 Fire and Electric Company |
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 A1 Fire and Electric Company originally implemented DocuWare to electronically file paper documents. While accomplishing this, they also arranged to manage their daily business processes for incoming requests for service, invoices and outgoing purchase orders. Service has since improved for their employees and customers alike.
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| Country: |
USA |
| Industry: |
Service |
| Application: |
Accounting, Customer Services, Human Resources, Purchasing
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> Read the case study about A1 Fire and Electric Company
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| Testimonial |
Earl Speigel,
President:
A key factor in our decision to implement DocuWare was that we didn’t need to reinvent our daily work processes that everyone was already comfortable with. We just took the way we used to do things around here and automated them – from more precise internal controls, to a higher level of customer service, it has improved my business.
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| Lyonnaise des Eaux |
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 The Mougins and Montargis Regional Centers of Lyonnaise des Eaux use DocuWare to archive their landed property plans and deeds. Whereas previously document searches would often end in frustration, a few clicks are all that’s needed now to access all available data. Instant access to plans has reduced the cost of construction works, and the area needed to store documents has decreased by 95%.
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| Country: |
France |
| Industry: |
Service |
| Application: |
Customer Services, Remote Locations and Mobile Users
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> Read the case study about Lyonnaise des Eaux
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| Testimonial |
Franck Ciarlo,
responsible for DMS and GIS at :
DocuWare has not only helped to increase loyalty among our clients thanks to the additional services that we can now offer them, but it has also reduced the cost and time we spend on construction works thanks to instant access to plans. And because our employees’ productivity has increased, we have also improved our competitive edge.
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| sudhoff technik GmbH |
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 Thanks to Document Management, the company sudhoff technik has greatly improved workflows in its warehouse. Employees in Quality Control are also using Tablet PCs to access the central document pool. Above all, this wholesaler of custom rubber, plastic and aluminum products has been able to significantly improve its customer service with the help of DocuWare.
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| Country: |
Germany |
| Industry: |
Service |
| Application: |
Customer Services, Logistics, Quality Assurance, Workflow
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> Read the case study about sudhoff technik GmbH
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| Testimonial |
Günter Morschhauser,
IT / Organization Director sudhoff technik GmbH:
Not only has our mountain of paper disappeared, but the increased transparency of our warehousing processes are saving at least 3.5 hours of work time per day.
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| Jack Tighe Ltd |
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Jack Tighe Ltd is in the business of paint – large industrial paint projects, ranging from commercial ships to bridges to refineries. Hundreds of purchase and sales invoices needed to be processed in just one day. A few days after installation, DocuWare has proven itself indispensable to the accounts department.
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| Country: |
UK |
| Industry: |
Service |
| Application: |
Accounting, Customer Services
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> Read the case study about Jack Tighe Ltd
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| Testimonial |
David Welch,
Finance Director:
"We have now been using the system for eight months and found it to meet our needs perfectly. We all appreciate not having to go to a file to get a document that may not be there, instead retrieving a copy from your own desktop PC."
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| American Engineering Testing, Inc. |
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 With the help of DocuWare, consulting engineering firm, American Engineering Testing Inc., automated its invoice approval processes, eliminating lost invoices and realizing cost savings from the ability to easily track documents through the approval process. With quick secure access to information, employee productivity has improved and document retention regulations have been met, limiting legal liability and positioning the company for future growth.
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| Country: |
USA |
| Industry: |
Service |
| Application: |
Accounting, Workflow
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> Read the case study about American Engineering Testing, Inc.
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| Testimonial |
Marsha Hadd,
Accounting Supervisor:
"My staff and I can now track an invoice throughout the entire approval process. With one glance I know which invoices have been pending approval for too long and my staff can easily e-mail a higher level manager for approval. DocuWare has improved each employee’s document accountability. I no longer receive collection calls for invoices that I was unaware had been lost in our paper-based approval system."
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| Mosscare Housing Ltd. |
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 Mosscare exists to “lend a helping hand to the homeless“ by the provision of a caring and enabling housing service. The organisation’s aim is to supply affordable, yet high quality housing. Mosscare operates in the City of Manchester and the surrounding areas.
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| Country: |
UK |
| Industry: |
Service |
| Application: |
Accounting, Customer Services, Research and Development, Sales, Filing Email, Workflow
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> Read the case study about Mosscare Housing Ltd.
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| Testimonial |
Marilyn Evans,
ICT Manager:
"This has been an IT success story for Mosscare. On the one hand staff has embraced this one piece of technology better than any other. On the other hand we are now able to offer a much better service than ever before."
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| U.S. Recordings |
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 Mortgage recording company, U.S. Recordings is using DocuWare to streamline all facets of its business. From the acquisition of new business and reduced costs, to better customer service by providing online access to an archive of recorded documents, to more efficient and happier employees who benefit from better workflow processes, electronic document management is making this company a leader in the evolution of electronic mortgage recording services.
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| Country: |
USA |
| Industry: |
Service |
| Application: |
Customer Services, Workflow
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| Λ |
> Read the case study about U.S. Recordings
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| Testimonial |
Jim Herman,
Director of Information Technology:
"Before we moved to an image based system, we could process about 150 to 180 document packets a day. Now we are processing 250 to 300 a day because the information we need is easier to see on the screen and it's much easier to go from page to page with DocuWare that thumbing through a pile of paper. At this point most of the time savings we've seen come from eliminating the physical handling of paper."
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