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| Customer Solution Profiles |
| You can search by Industry, Application or Add-On Modules. To see all of our customer references, click on the dropdown arrow under “Company”. |
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| Showcase |
| Choose directly from this list the case study that you want to get more information about. |
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| ZF Friedrichshafen |
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 You would be hard-pressed to find a market segment that is growing as dynamically as industrial electronics. At the industrial technology firm ZF Friedrichshafen AG, the IT infrastructure is built on the backbone of an SAP business system with an integrated electronic file cabinet in DocuWare. Already, more than six million documents are stored in their central document pool.
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| Country: |
Germany |
| Industry: |
Manufacturing |
| Application: |
Accounting, Customer Services, Production and Support, Workflow
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> Read the case study about ZF Friedrichshafen
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| Testimonial |
Dieter Gebhardt,
Head of IT :
"Nowadays, large volumes of information have to be available in their entirety at lightning speed. Implementing the central document pool has been a key measure to help us raise our competitiveness."
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| BEGO Dental Company |
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 BEGO, a dental company based in Bremen, Germany, archives documents completely automatically in their central document pool for all aspects related to purchasing, order processing, and production. The dental company's business partners, located in over 100 countries, now have quick access to in-depth device documentation.
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| Country: |
Germany |
| Industry: |
Manufacturing |
| Application: |
Accounting, Controlling, Production and Support, Purchasing, Sales
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> Read the case study about BEGO Dental Company
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| Testimonial |
Carol Smolawa,
IT-Manager, BEGO:
"We were interested in deploying DocuWare after hearing the positive reactions from companies of our size, but we were also attracted by a price point that was manageable for a medium-sized business like us. The solution paid for itself after only 15 months just as the cost/benefit analysis had predicted."
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| Videcart |
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 Paper and cardboard recycling is central to the work done by the internationally operating Newark Group based in New Jersey, USA. With the introduction of a document management solution at two of their locations in Spain, the company has not only boosted efficiencies in its processes, but is also making the most of technology to underline its commitment to using paper in an environmentally conscious way.
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| Country: |
Spain |
| Industry: |
Manufacturing |
| Application: |
Accounting, Production and Support, Purchasing
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> Read the case study about Videcart
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| Testimonial |
Alberto Gorostizu,
European IT Infrastructure Manager:
"Our expectations in implementing a DocuWare DMS have been completely met. By optimizing our business processes, we have managed to reduce costs while meeting our commitment to the environment."
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| DAF Trucks |
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 Maximum customer satisfaction...that’s the number one goal for commercial vehicle manufacturer DAF Trucks N.V. To meet this goal, this Dutch based company is always looking for ways to provide top quality, not only in the production arena but in its administration processes as well. At the heart of their approach: a central document pool.
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| Country: |
Netherlands |
| Industry: |
Manufacturing |
| Application: |
Accounting, Controlling, Remote Locations and Mobile Users, Workflow
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> Read the case study about DAF Trucks
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| Testimonial |
Teun Kremers,
IT Project Manager, DAF Trucks:
„Every year we process over 600,000 AR/outgoing invoices and 450,000 AP/incoming invoices with automatic document workflows. We saved a ton of time and significantly improved our service program for both our dealers and suppliers. Because the DMS project was amortized within a year, we are saving a lot of money.“
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| PEER Bearing |
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 PEER Bearing Company implemented DocuWare to streamline its sales orders workflow. The results were impressive cost savings and increased productivity, allowing the department to easily keep up with the growing order volume without adding staff. Compliance with regulations from the IRS, Sarbanes-Oxley and HIPAA are met with a secure, electronic audit trail.
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| Country: |
USA |
| Industry: |
Manufacturing |
| Application: |
Accounting, Customer Services, Sales, Filing Email, Workflow
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> Read the case study about PEER Bearing
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| Testimonial |
Pam Naslund,
Office Manager, PEER Bearing:
“We’ve cut our paper usage in half and eliminated two full-time positions, all during a period of high growth. With revenues up 26%, handling this growth pattern is no longer a problem and we’ve already realized our return on investment in just under a year.”
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| Jaya Apparel Group |
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Clothing designer and manufacturer Jaya Apparel Group implemented DocuWare to improve overall efficiencies within their company. By moving their multi-step business processes from away from being e-mail based to a combined electronic workflow and digital repository solution, the company gained a substantial increase in employee efficiency, eliminating double data entries and unburdening their Exchange server, all while improving their bottom line.
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| Country: |
USA |
| Industry: |
Manufacturing |
| Application: |
Accounting, Customer Services, Production and Support, Sales
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> Read the case study about Jaya Apparel Group
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| Testimonial |
Don Lewis,
Chief Financial Officer, Jaya Apparel Group:
"Our DocuWare solution has been more effective than I imagined after I saw the demo. It has paid for itself within six months. Our Return on Investment with DocuWare has been very dramatic."
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| Delta Chemical Corporation |
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 Chemical manufacturer, Delta Chemical, implemented DocuWare in order to eliminate their dependence on paper documents. The document management solution was integrated into existing software applications and has improved information access and sped up cash flow through the use of electronic invoicing.
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| Country: |
Maryland, USA |
| Industry: |
Manufacturing |
| Application: |
Accounting, Logistics, Sales
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> Read the case study about Delta Chemical Corporation
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| Testimonial |
Bob LeBrun,
Manager Information Systems:
“We now have an internal program that searches for open orders. Our invoices are not generated until the signed delivery ticket is returned so we can verify that the customer took the entire load. With DocuWare, we can easily re-print missing delivery tickets if needed and keep on top of invoicing our customers.”
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| Advance Cabinet Designs |
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 Custom cabinet manufacturer, Advance Cabinet Designs, is going paperless with DocuWare. Accounting information, job files, even blueprints are instantly accessible to the entire organization, streamlining accounting processes, speeding blueprint review and resulting in cost savings.
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| Country: |
Oregon, USA |
| Industry: |
Manufacturing |
| Application: |
Accounting, Controlling, Customer Services, Production and Support, Purchasing, Sales, Corporate-wide, Filing Email, Workflow
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> Read the case study about Advance Cabinet Designs
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| Testimonial |
Tani Michaud,
Advance Cabinet Design:
‘‘For us DocuWare is not just a place to store papers, it’s more than that. It is a system that alerts employees to where a product or materials are in the system, or where a job is for scheduling. Complete information in one location, even while operating with a reduced staff.“
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| Metalen Galler |
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 The task of competitively increasing the efficiency of central business processes without neglecting customer service is
often a balancing act. The long-established Belgian company Metalen Galler has managed to find the right balance between both aspects, thanks to Document Management.
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| Country: |
Belgium |
| Industry: |
Manufacturing |
| Application: |
Accounting, Customer Services, Logistics, Purchasing, Sales, Corporate-wide, Workflow
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> Read the case study about Metalen Galler
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| Testimonial |
Bart Waegeman,
DMS Project Manager:
We are using the economic downturn
to digitalize all business processes across
the company. Our employees now have more time and flexibility to devote to
our customers.
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| Penn Stainless Products, Inc. |
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 This global stainless steel producer and distributor implemented DocuWare to securely manage financial documents and link accounting information with product test reports. Today, the company can better manage production costs and has improved employee productivity and customer service now that information is securely filed. The best part - DocuWare’s ROI was realized within the first year.
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| Country: |
USA |
| Industry: |
Manufacturing |
| Application: |
Accounting, Controlling, Customer Services
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> Read the case study about Penn Stainless Products, Inc.
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| Testimonial |
Dave Harris,
Controller for PSP:
"DocuWare has really provided us the tool we needed to grow our company while eliminating a lot of the costs associated with growth. Our Return on Investment was more about improving the way our employees work. Our sales team is at their desks much more, spending more time making sales calls rather than searching and filing paper."
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| Prophete |
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 In order to maintain a long-lasting success in the market, businesses must balance the customer’s demands for a reasonable price, fast availability, and high quality of service. Modern IT programs that increase both the efficiency of business processes and the ability to communicate information to customers and sales partners are indispensible.
This realization lead Prophete in 2006 to an important decision – to expand their IT department’s document repository by introducing a centralized document management system.
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| Country: |
Germany |
| Industry: |
Manufacturing |
| Application: |
Controlling, Customer Services, Human Resources, Logistics, Production and Support, Purchasing, Quality Assurance, Sales, Filing Email, Workflow
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> Read the case study about Prophete
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| Testimonial |
Christian Grochtmann,
Head of Controlling and responsible for DMS project leadership:
„Thanks to the faster processing of our incoming bills, we are able to more often take advantage of discount payment terms and consequently save money. Additionally we were able to optimize our customer service.“
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| HARIBO |
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 Tedious business processes that rely on bulky files and binders are a thing of the past at HARIBO. This long-established company located in Bonn, Germany, depends on DocuWare for super-fast document retrieval. By turning to this Integrated Document Management Solution, the company was able to streamline its processes and to improve its customer service worldwide.
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| Country: |
Germany |
| Industry: |
Manufacturing |
| Application: |
Accounting, Controlling, Customer Services, Human Resources, Logistics, Purchasing, Quality Assurance, Sales, Corporate-wide, Records Management, Remote Locations and Mobile Users, Web Content Management, Workflow
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> Read the case study about HARIBO
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| Testimonial |
Rainer Heisel,
Director IT / Organization:
"DocuWare is the cornerstone of our IT strategy, helping us to integrate software applications from all of our offi ces around the world, shrink costs and simplify the exchange of experiences."
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| Samson AG |
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 At SAMSON AG they use DocuWare to archive around 150,000 documents a month completely automatically. Thanks to a central document pool, the employees of this maker of instrumentation and control systems have permanent access to the latest information at all company sites. An integrated document workflow renders cross-departmental processes fast and transparent.
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| Country: |
Germany |
| Industry: |
Manufacturing |
| Application: |
Logistics, Production and Support, Purchasing, Sales, Remote Locations and Mobile Users, Workflow
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> Read the case study about Samson AG
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| Testimonial |
Uwe Löffler,
Head of IT Organization:
Rapid access to up-to-date information is now guaranteed at all our sites; lengthy searches are a thing of the past. Both our customer service and staff morale are significantly improved.
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| Corsicana Bedding, Inc. |
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 National mattress manufacturer, Corsicana Bedding, Inc., implemented DocuWare to manage proof of delivery documents. The results: lightning fast, secure, storage and access of information for a significant improvement in cash flow, a knowledge base available to all employees for a dramatic improvement in customer service, and automation of key business processes.
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| Country: |
USA |
| Industry: |
Manufacturing |
| Application: |
Accounting, Customer Services, Logistics
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> Read the case study about Corsicana Bedding, Inc.
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| Testimonial |
Matt Jackson,
Director of IT:
Our cash flow and customer service have greatly improved, but one of the most notable things DocuWare has done for us is give us complete control of our information. We can use our DocuWare database of invoices as a research tool to easily gather information for our marketing efforts. This was impossible to do with a paper-based system.
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| McBride and Son Enterprises, INC. |
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 One of the nation’s top homebuilders, McBride and Son Enterprises, has built efficient business processes with DocuWare that allowed them to digitize personnel files to improve compliance with regulatory guidelines and automate invoice approval processes so employees nation-wide can have fast access to information while improving cash management. McBride was also able to manage growth without adding costs and proactively respond to warranty and customer service issues.
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| Country: |
USA |
| Industry: |
Manufacturing |
| Application: |
Accounting, Controlling, Customer Services, Human Resources, Records Management
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> Read the case study about McBride and Son Enterprises, INC.
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| Testimonial |
Andrea Templeton,
Controller:
DocuWare helps us access information we’ve never had access to before. If I find out that there has been a problem with XYZ concrete, I can now do a search and come up with a list of all the properties where the concrete was used. McBride can contact these customers and resolve the issue under recall before actual problems develop. This proactive approach does a lot to further our reputation as a quality contractor.
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| Techno Color GmbH |
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 Every day, about 1,000 records are automatically stored in the central document pool of TECHNO COLOR, a service company in the automobile industry. All of their employees now have up-to-the-minute access to information. Customer service has been significantly improved and their overall work processes are more transparent thanks to an integrated workflow system.
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| Country: |
Germany |
| Industry: |
Manufacturing |
| Application: |
Accounting, Controlling, Human Resources, Logistics, Production and Support, Purchasing, Quality Assurance, Research and Development, Sales, Corporate-wide, Filing Email, Workflow
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> Read the case study about Techno Color GmbH
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| Testimonial |
Christian Haimerl,
IT Director, TECHNO COLOR GmbH:
A positive side-effect of requiring all e-mail to be archived is that the number of unnecessary e-mail containing pictures or other non-essential attachments being sent back and forth has decreased significantly.
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| Georg Fischer DEKA |
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 Customers from around the world depend on the modern plastic piping systems generated by Georg Fischer DEKA GmbH, known for its custom manufacturing to meet the special needs of different industries. For years, this pipe system specialist has been archiving extensive production data with DocuWare. Warehouse storage space has been freed up and the company’s customer service and inner-office communication were significantly improved.
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| Country: |
Germany |
| Industry: |
Manufacturing |
| Application: |
Accounting, Controlling, Customer Services, Logistics, Production and Support, Quality Assurance, Sales, Corporate-wide
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> Read the case study about Georg Fischer DEKA
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| Testimonial |
Horst Imhof,
Head of IT:
"New legal regulations such as product liabilities, revised product strategies and the ever-growing inundation of paper that comes with it resulted in the introduction of DocuWare. Thanks to less storage space and new work processes, the DMS investment of € 35,000 paid itself within two years."
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| Jupiter Aluminum |
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 Aluminum coil producer Jupiter Aluminum is utilizing DocuWare to store customer orders and accounts payable information, speeding retrieval time and strengthening business relationships. DocuWare helps Jupiter exceed its customers’ expectations by providing the staff with the information it needs to provide the very best service and value available in the marketplace.
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| Country: |
USA |
| Industry: |
Manufacturing |
| Application: |
Accounting, Customer Services, Workflow
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> Read the case study about Jupiter Aluminum
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| Testimonial |
Alex Gross ,
Vice President :
“Up until the last two years we have experienced 20-30% growth each year. Even though the volume of documents has accelerated, since we installed DocuWare, we haven’t needed to add any administrative personnel.”
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| Falke |
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 Approximately half a million documents are sent to the central document pool of the international clothing and lifestyle company each year. The employees appreciate the user-friendliness of DocuWare in particular.
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| Country: |
Germany |
| Industry: |
Manufacturing |
| Application: |
Accounting, Controlling, Purchasing, Sales, Remote Locations and Mobile Users
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> Read the case study about Falke
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| Testimonial |
Karl-Heinz Hennecke,
Accounting Project Manager:
"Approximately half a million documents are sent to our central document pool each year. Quick access to these documents ensures optimal customer service. And thanks to DocuWare, FALKE is saving around 25,000 Euros a year."
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| W. Goebel Porcellain factory |
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 There was a strong wish to archive and retrieve documents from the SAP applicaton directly. The company decided to use DocuWare's CONNECT TO R/3 module. The connection between DocuWare and the business object of SAP is made immediately on creation of a document such as an outgoing invoice in R/3.
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| Country: |
Germany |
| Industry: |
Manufacturing |
| Application: |
Accounting
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> Read the case study about W. Goebel Porcellain factory
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| Sedus Stoll |
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 For Sedus Stoll, a manufacturer of office furniture, accessing information from microfilm is a thing of the past and employee desks and shelves once piled with paper have become less cluttered. Not long ago, private copies of information stored in baskets and folders were a popular way to simplify the search for information. Now, using the DocuWare document management system, information is stored in a centralized electronic file cabinet accessible with only a few clicks of the mouse. On average, 25,000 records from suppliers and resellers are filed every month.
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| Country: |
Germany |
| Industry: |
Manufacturing |
| Application: |
Accounting, Controlling, Customer Services, Production and Support, Purchasing, Corporate-wide, Filing Email
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> Read the case study about Sedus Stoll
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| Testimonial |
Hans-Juergen Molter,
Director Production/Logistics:
"The expenses of about 60,000 Euro - including software and service - has amortized in less than two years. Day-to-day cost savings result from direct access to documents, and the elimination of labor intensive research among several filing systems and the need to make frequent phone calls to verify data."
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